LP
Louisa P
1 reviews | Active since Sept 2021
12 Oct 2021, 10:32
Vodacom sucks
My contract was *******ly extended, I phoned Vodacom numerous times trying to get my contract cancelled (can be heard on all recordings). They are full of empty promises, I’m absolutely disgusted with their service and they keep sending me amounts that I owe that doesn’t even make sense.
They sent me a notification about an amount that I owe and when I phoned the number on the SMS, the agent told me that I phoned the wrong number? How on earth can you do business like this?
I have no idea how you Vodacom still has customers given this lousy, terrible service.
Please just sort this mess out, it’s a joke.
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Replies (1)Vodacom's replyOfficial
12 Oct 2021, 11:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Oct 2021, 11:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
