1 reviews | Active since Oct 2021
Vodacom Sucks
It was December 2017. When I needed a new phone and took out a 2 Year (TWO YEAR ONLY contract is what is was lead to believe) with Vodacom, at Game stores. Come February 2020 Vodacom is still debiting from account. I inquired about this and it was stated that I needed to "physically cancel" the account by phoning in. I did this 04 February 2020 at precisely 15:08..... (lead to beleive that my contract with them was now "cancelled") I proceeded carrying on with life as normal only to find out Vodacom is STILL deducting from my account. So I email them on the same e-mail address that my "statements" get e-mailed to me by them (with some profanity of course) this was on 28th February 2020..... no response from Vodacom. I email them again 2nd March 2020 still no response and Vodacom continued to debit my account so I reversed the transaction to get my money back, but Vodacom (assholes that they are) uses a different reference number each time they debit... this leads me to open up a different banking account, so Vodacom has no more access to my hard earned cash..... Needless to say they keep trying to bill that account till it reached a supposed amount of over R4700. .... Now I go to purchase a vehicle only to discover my I have a bad credit score due to Vodacom's ****. I pay them the R4700 and some odd,go (just to get my creditscore back in tact) to the Vodacom store in Adderly street Cape Town Western Cape (last week 5th October 2021 at 10ish the morning) and called their cancellation number only to discover that my that my initial cancellation was requested LIKE I ASKED FOR IN THE 1ST PLACE, but was never processed. The female on the other line (the cancellation line)when I expressed my anger and disgust in them costing me my credit score esculated this to her manager as I requested and after some feedback assured me that they were going to reimburse me my R4700 and some odd after 72 hours. It's been over a week and no reimbur*****t.... also my original signed contract with them was for R199 and they increased it to R210 only 4 months into the contract (which I think is an infringement on the consumer act) So I missed out on a vehicle purchase to a bad credit score UNDULY cause Vodacom refused to cancel my contract when I initially called to cancel(and this after my contract was carried out to the THE FULL 2 YEAR term before I cancelled initially) and missed out on purchasing a vehicle because of this. Vodacom you can either make this right by Crediting me for damages of a bad creditscore and the Vehicle I missed out on to the value of R300.000(three hundred thousand rand) we just call this settling out of court or I'll be open up a civil claim and law suit and will be sueing you for millions..... I have the references to prove your fault.... You have a week to decide..... So disgusted with you.
*** promising to pay the amount of R4723.76 back to my capitec account) if you guys don't pay this by 12:00 noon, TODAY) I'm gonna be sueing you. I had just about enough of your lip service and empty promises to keep things hushed and then not delivering on your part..... The reference from my call today was
*** from Zanele(a vodacom consultant) Refund me TODAY or suffer the consequences of a plethora of other social media posts and me coming after you for everything you've got..... GET ON IT NOW
*** promising to pay the amount of R4723.76 back to my capitec account) if you guys don't pay this by 12:00 noon, TODAY) I'm gonna be sueing you. I had just about enough of your lip service and empty promises to keep things hushed and then not delivering on your part..... The reference from my call today was
*** from Zanele(a vodacom consultant) Refund me TODAY or suffer the consequences of a plethora of other social media posts and me coming after you for everything you've got..... GET ON IT NOW
