KB
Kathy B

1 reviews | Active since Oct 2018

06 Feb 2024, 12:05

Vodacom sucks

Vodacom sucks, they have so many contact numbers and all of them are their stupid Tobi system that does not work. At no stage do you have an option to talk to a person. Tobi does not have enough options so that you can actually get to a place where you can be assisted. The only time Vodacom is interested in their customers is when they phone you relentlessly daily to sell you something. Other than that they are useless. I dare anyone to get to a point where a person can help them.

This is the most pathetic service provider you can deal with and if you ever consider their services, rather consider another company.

And while I am on the war path, I never consent to being contacted by any one's subsidiary, I always say no, but... daily I will get a call from xyz calling me on behalf of Vodacom - that means that they have sold my contact details to a third party to sell me ****! If I get one more such call, I am reporting Vodacom to the CPA and I will make sure that I drum up national support. Remember, slander is only slander if it is not true!

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Replies (1)
Vodacom
Vodacom's reply06 Feb 2024, 12:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team