1 reviews | Active since May 2012
VODACOM SUCKS BIGTIME - Telling me to upgrade, but not allowing me to!!!
I'm trying to upgrade for the past month already! Vodacom keeps sending me messages that I can upgrade and they also confirm on the online portal that an upgrade is due, but when the upgrade needs to be generated, they tell me that I cannot, because of a profile portfolio that is too low! WHAT PORTFOLIO??? AND WHY IS IT LOW??? I only have one data contract with Vodacom and have NEVER skipped a payment!!! I just want to move from a SIM ONLY 10GB Top Up contract to a SIM ONLY 20GB Top Up contract, but they refuse to upgrade it! WHY WHY WHY???!!!!!
I have been to Cellucity where I took the contract initially... they can't help me! They keep phoning Vodacom to help them and then it needs to be escalated and then they promise to phone me back... which OBVIOUSLY never happens! I have phoned Vodacom upgrades and accounts... they too cannot help me or just lift this ridiculous suspension!!! I'm stuck in a situation where I cannot upgrade even though you keep reminding me to!!!
I have now been told that I need to send 3 months bank statements to them to *** with reference *** attached to cellphone nr *** - WHY??? WHY DO YOU WANT THIS??? I HAVE BEEN PAYING MY PACKAGE WITH EVERY DEBIT ORDER EVERY SINGLE ****ING MONTH!!!
I am not happy and I don't know who I need to get in contact with in order to have this issue sorted out! Your Vodacom Direct and online staff are incompentent at the very least!!! You offer NO SUPPORT to your employees!!! I feel I'm being punished for something that is not my fault!!! I really want to stay with Vodacom, but this process have showed me that Vodacom does not want my business anymore... even if it is a laughable R150 per month!!!
I can only come to this one conclusion: VODACOM - YOU SUCK BIGTIME and I am ashamed to be one of your customers!!!
SORT THIS OUT IN THE NEXT 24 HOURS or you'll see me moving my number back to prepaid and going to your opposition - And also taking my wife's contract with me!!!
And DON'T tell me that a consultant will contact me!!! I am FED UP with consultants!!! I want someone who can press the correct buttons to call me!!! ***
However, I'd like to commend Refilwe Mdokwe in Customer Services for helping me sort out my issue when no one else could! This is shocking to say the least! Out of literally speaking to 12 different people in Accounts, Upgrades and in store, she was the only one who offered me her patience and willingness to help! AND - She was the ONLY one who phoned me back to give me updates during this issue and at the end to resolve it as well! Vodacom needs to offer her a much higher rank in the business! THANK YOU Refilwe - Thank you 1 million times! You single handedly stood out far above Vodacom as a business today!
However, I'd like to commend Refilwe Mdokwe in Customer Services for helping me sort out my issue when no one else could! This is shocking to say the least! Out of literally speaking to 12 different people in Accounts, Upgrades and in store, she was the only one who offered me her patience and willingness to help! AND - She was the ONLY one who phoned me back to give me updates during this issue and at the end to resolve it as well! Vodacom needs to offer her a much higher rank in the business! THANK YOU Refilwe - Thank you 1 million times! You single handedly stood out far above Vodacom as a business today!