1 reviews | Active since Jan 2017
Vodacom sucks big time
<p>I experince a very bad service with Vodacom Customer service, and I am ****ed off , Vodacom gives me a poor of the poorest service, My account number with Vodacom is i ********** -5, The whole of December I have never used my number they suspend my number and they didn't debit the account and there was money in my account, the whole of December I called customer service the Agents were very rude, what a bad service with Vodacom , I arrange the payment with different agents that the money must be debited on the 25th of December they said it will be R689. 65 , even it is not yet debited i can't use my number my Data bundles are forfitted, Vodacom collections department are so annoying, I am wondering who is managing that incompitent department actually the custumer service as well they does the same the agents were drunk </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Since I logged in my complaint with Vodacom I have never get any help, there is a person who was talking to me via my work eMail, He / She also didn't assit me , He /she just disappeared , the debit order was arranged to be on the 7th of January and I agree they never went to my account, they went to my Account on Monday evening and i used the money Money Monday morning, Vodacom is messing up with my Bank Account they causing bank charges out of no reason, I am tired of this irritating network now is the time for me to take another step, There is a lack compitent staff from above the CEO up until the junior staff I still cant use my number ********** , They keep on arranging a wrong debit date, This becoming my problem i'm ****ed of really
Since I logged in my complaint with Vodacom I have never get any help, there is a person who was talking to me via my work eMail, He / She also didn't assit me , He /she just disappeared , the debit order was arranged to be on the 7th of January and I agree they never went to my account, they went to my Account on Monday evening and i used the money Money Monday morning, Vodacom is messing up with my Bank Account they causing bank charges out of no reason, I am tired of this irritating network now is the time for me to take another step, There is a lack compitent staff from above the CEO up until the junior staff I still cant use my number ********** , They keep on arranging a wrong debit date, This becoming my problem i'm ****ed of really
