ZS
Zanele S

1 reviews | Active since Jan 2017

02 Jan 2017, 21:31

Vodacom sucks big time

<p>I experince a very bad service with Vodacom Customer service, and I am ****ed off , Vodacom gives me a poor of the poorest service, My account number with Vodacom is i ********** -5, The whole of December I have never used my number they suspend my number and they didn't debit the account and there was money in my account, the whole of December I called customer service the Agents were very rude, what a bad service with Vodacom , I arrange the payment with different agents that the money must be debited on the 25th of December they said it will be R689. 65 , even it is not yet debited i can't use my number my Data bundles are forfitted, Vodacom collections department are so annoying, I am wondering who is managing that incompitent department actually the custumer service as well they does the same the agents were drunk </p>

0
Replies (2)
Vodacom
Vodacom's reply03 Jan 2017, 06:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

ZS
Zanele S's update14 Jan 2017, 15:30
Reviewer Update

Since I logged in my complaint with Vodacom I have never get any help, there is a person who was talking to me via my work eMail, He / She also didn't assit me , He /she just disappeared , the debit order was arranged to be on the 7th of January and I agree they never went to my account, they went to my Account on Monday evening and i used the money Money Monday morning, Vodacom is messing up with my Bank Account they causing bank charges out of no reason, I am tired of this irritating network now is the time for me to take another step, There is a lack compitent staff from above the CEO up until the junior staff I still cant use my number ********** , They keep on arranging a wrong debit date, This becoming my problem i'm ****ed of really