JM
Jeanetta M

1 reviews | Active since Feb 2024

09 Feb 2024, 17:37

VODACOM SUCKS BIG TIME

VODACOM IS *****ING MY MONEY

We did a plan change via the phone in December 2023. They told us that we will save money but in actual fact we had to pay R448.00 more. In January 2024 they duplicated the migrations again on the 2 nr's and on 2 additional nr's without my consent and now i have to pay an additional R1000.00 on top of the R448.00 which means that i have a total value increase of R1500.00 per month.

I logged a Service Request *** and according to them they can only reverse all the migration to be active from the 1st of March and that i HAVE TO pay the monies.

I feel like they are *****ing my money and does not go the extra mile to sort out their mistake.

I have been with Vodacom for 20 year and the services went down the drain.

0
Replies (1)
Vodacom
Vodacom's reply12 Feb 2024, 06:30
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team