SE
Sonya E

1 reviews | Active since Jan 2014

03 Sept 2015, 15:42

VODACOM SUCKS BIG TIME

I entered into a contract with Vodacom in January 2015, this contract was cancelled early February and the devise returned prior to end February 2015. The notification for cancellation was not effected and as a result debit orders for February, March and April continued to go off. Finally in May the contract was cancelled on Vodacom's side and I have been trying since then to get my payments refunded. Generally the calls go along the lines of 'you have to speak to our accounts depart - you have to speak to the legal dept - you have to speak to cancellations - you have to speak to etc etc' and round and round I go because 'no we don't deal with that we only do credits

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Replies (1)
Vodacom
Vodacom's reply03 Sept 2015, 16:07
Official
Hello SEhren57,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM