SE
Sonya E
1 reviews | Active since Jan 2014
03 Sept 2015, 15:42
VODACOM SUCKS BIG TIME
I entered into a contract with Vodacom in January 2015, this contract was cancelled early February and the devise returned prior to end February 2015. The notification for cancellation was not effected and as a result debit orders for February, March and April continued to go off. Finally in May the contract was cancelled on Vodacom's side and I have been trying since then to get my payments refunded. Generally the calls go along the lines of 'you have to speak to our accounts depart - you have to speak to the legal dept - you have to speak to cancellations - you have to speak to etc etc' and round and round I go because 'no we don't deal with that we only do credits
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Replies (1)Vodacom's replyOfficial
03 Sept 2015, 16:07Hello SEhren57,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Vodacom's reply03 Sept 2015, 16:07
Official
Hello SEhren57,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
