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Mike C

1 reviews | Active since May 2015

11 Sept 2025, 16:21

Vodacom sucks big time!

Vodacom sucks! Today was the last straw! After 3 visits to Vodacom4U in Hillcrest Corner I am nowhere closer to upgrading my contract. Twice the lovely lady could not get online so she went through the whole process to input my data. I was told to return as they were offline. On my third attempt, we went through the entire process again, taking my photograph 4 times, scanning my ID multiple times and photocopying it twice, only to be told it doesn't work. Considering I have been with them for over 12 years, surely there is no need to treat me like some random stranger out to ***** your precious airtime! If your own systems don't work, then what must I do about that? Oh yeah, I could always go to MTN! Or contact Afrihost online and do it all from the comfort of my own home. Are you guys trying to drive away your customers?

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Replies (2)
Vodacom
Vodacom's reply12 Sept 2025, 07:17
Official
 Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team 


MC
Mike C's update13 Sept 2025, 14:58
Reviewer Update
I just tried to cancel my contract for the first time & after giving my ID number the lady started asking me 50 questions about my account details! What the hell has that got to do with me canceling my contract? Then I had to call again, only to go through the entire process & get questioned as to why I would cancel after all these years before this rude lady then hung up on me!

I called back (for the third time) & finally got someone who spoke sense! He confirmed that the previous lady had put through my cancelation before hanging up on me! However, it would only take effect at the end of October, despite the fact that my contract ends on 29 September! Well done Vodacom, you just stole another R844 from me!

Vodacom has got to be the worst company I have ever deal with. Your service is shocking, outdated & doesn't even work in your own stores! I managed to find another service provider online, did the application from the comfort of my own office and they deliver everything to my front door. Vodacom really needs to catch a wakeup! Your service is terrible & you just lost a long term customer. I'm also going to make it my mission to tell everyone I deal with, not to deal with you!