vodacom sucks...

Around 5months ago I saw that Vodacom debited my acc with amounts that is not according to my 10 year old contract....so..i phone ...spoke nicely with the person ..and after telling her the problem ..I was told to answer the security questions to verify I am the acc holder...ok I did..after after she tells me I am not the account holder....and she cant help me...I told her I am the acc holder and then told her if she doesn't want to help me ..I am going to stop the debit order and reverse the wrong debits...and I put the phone down...last month I got a sms from Vodacom...to pay the account..and again I tried from my side to sort this out... SUNDAY 3/01/2021 I GOThold of some one at Vodacom on a social media platform...and I asked what is the amount to be paid as I want to upgrade..i was told R238.00...OFF I wentto Vodacom alberton city..to pay...and there was told its not R238....its R440.00..and I paid it I was then told by the arrogant cashier lady it will take 2 to 3 hours te unlock my data line....its now 73hrs ..and today I rushed to vodavom alberton city again to activate my upgrade...and was told..THE STATUS OFF MY ACCOUNT IS NOT UPDATED..i cant upgrade...so I have rushed all the way there again for nothing...

I have now had enough...our family 6 prepaid nrs have been with Vodacom since 1998..they all have been ported to telkom ..and my month to month data contract will be ported as soon as I cancel my contract in the morning as I will be #$#@! around by *********** staff