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1 reviews | Active since Mar 2017

09 Jun 2022, 08:26

VODACOM SUCKS

I have two complaints against Vodacom. The first is that I have UNSUCCESSFULLY tried to change my surname for the past 7 years, despite providing various copies of my marriage certificate. How difficult can it be?!

The second is that I have recently upgraded online. The online quote was for R729 per month, which falls within my carefully planned budget. I received the new instrument a few days after my online upgrade. Nine days ago (more than a week after I received the new phone), I suddenly received a QUOTE (VODACOMONLIN-***) for R946.88 per month, which included an extra 100 minutes (to which I DID NOT agree) and accidental damage insurance (to which I DID NOT agree). I responded to the quote by email, stating that I don't agree and I am not accepting it, but I have yet to get a response.

I am fed up. I've been a customer for more than 20 years, and during this time I had numerous administrative issues. They are quick to market a new product, but not so quick when it comes to resolving problems.

0
Replies (4)
Vodacom
Vodacom's reply09 Jun 2022, 10:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update13 Jun 2022, 11:40
Reviewer Update
To date nobody from Vodacom has bothered to contact me. The poor service continues ...
's update28 Jun 2022, 11:35
Reviewer Update
The last I've heard from Vodacom was 20 June 2022 to confirm that my query was escalated to Customer Acquisition Team for further assistance and resolution (reference number ***). No further responses. I don't know if my account is going to be resolved or whether my surname has been changed at last. Pathetic!
's update01 Jul 2022, 11:02
Reviewer Update
Vodacom, are you EVER going to get your act together?!?!?! This is the last time I've renewed my contract with Vodacom. I'm leaving after 22 years with you - as soon as I can.