Vodacom sucks

So last year vodacom sales team called to sell me a home data contract, which I said no to because I have Vodacom fibre (which I am very happy with and the fibre team aswell) but if they had one for my phone I would consider, The sales lady ensured me that this would work on my phone and all she needed to do was convert my sim to contract, I asked again and again is she sure it's going to work, she confirmed yes so I accepted the contract. So from about the 20th of December 2022 the SIM got converted to contract and then I lost all network on my phone..... This is where all my problems with Vodacom start. *I called customer care - they could not help I needed to contact the sales team. *I called the sales team - no answer. *I went into the branch at canal walk - they could not help because the contract I have been sold is a home data contract which needs to go into a router, which I specifically said I do not want, then they let me sit on the phone for an hour waiting for the sales team to answer again no answer. *The next call I get hold of the sales team - they cannot help me because they are needing the router to be collected by RAM (they are another problem in this mess aswell) *The collection was arranged but no collection was made, no phone calls nothing. *I then called Vodacom sales again and asked to speak to a manager, and he was no help aswell, I said all I wanted was my phones network to be switched on again and I would even deliver the device myself to a Vodacom shop or wherever it needs to go but I was not allowed to do this. The manager did ensure me that the device would be collected the Friday 30 (3days later) Ram was a no show and to was not taking responsibility for this, I called the manager at Vodacom again, he refused my call, so I spoke with the sales lady about the problem, and told her to get the manager for the second time, he still wouldn't come to the phone but first wanted to know who and what the problem was, eventually he took the call. I asked what happened to my collection which he ensured would take place, he said the ram could not pick up as they were closing early and I have to wait until the 4th of January,. * We called ram again on the 3rd to make sure this was going to happen they said yes the morning of the 3rd, ram was a no show yet again, no phone call nothing, we then called again, for them to say it would be done on the 4th and we are still waiting. My problem is I have no network on my phone since the 20th of December, this is a Vodacom mistake, and they cannot fix it, sales team, customer care all were no help at all, and today I still have no network and still waiting on Ram. Ram couriers are probably the worst out of all the couriers the customer service is terrible. Vodacom you really need to pull up your socks, you supposed to be the leaders in the cellular world.