JB
Jenny B

1 reviews | Active since Oct 2022

10 Aug 2024, 22:53

VODACOM SUCKS AT SERVICE

Vodacom really sucks. My husband tragically passed away 7 months ago. The problems and issues and documentcrequests that each department of Vodacom require is beyond untenable.

The documents have been sent to the Legal Department, personally handed in at the store,sent to so many other departments.

This is particularly stressful at a time like this but there is always someone at Vodacom making my life q living hell. They just don't give up. All I want is the account to be transferred from my husband to me and I am paying every month

I am really trying my utmost best to deal with the loss but Vodacom is a nightmare. I have never experienced or heard of such dreadful service in my life and I am 72 years old. .VODACOM REALLY IS DREADFUL.

0
Replies (1)
Vodacom
Vodacom's reply11 Aug 2024, 19:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team