VODACOM SUCKS... AGIAN

VODACOM SUCKS... AGIAN So, Lost my wallet with cell phone, ID and all those necessities to do life. Blacklisted the phone, cancelled all banking apps profiles and cards. The dearest consultant assisting said 'When you are ready, take your Proof of address and some money to a Vodacom outlet to Unblock the phone before doing a sim swop.

So I did. And guess what, they cannot assist because I do not have the original ID. I shared that I have a copy for situations like this. But alas, rules are rules... This means I have to wait till I have a new ID (which could take months) before I can get back in the cell phone system.

Meanwhile, cannot bank (because all need a place to send an OTP to) and no one ever thought that this might happen to a client of the most esteemed Vodacom. Cannot be reached and cannot reach out to anybody.

After my previous brush with Vodacom (******* extension of a contract I did not request and "ruled in my favor", not much to assist customers in this predicament.

If ever Vodacom had the chance of retaining me as customer, they blew it.

Thank you Vodacom for confirming what I already know: Vodacom sucks.