MC
Mike C

1 reviews | Active since May 2015

02 Oct 2016, 22:15

Vodacom sucks ... again!

<p>Once again, they have *****ed up my phone. After a messed up migration to a totally useless top-up plan they promised to migrate me back to an open line on Thursday 29th September. It is now Sunday 2nd October and I have been unable to send SMS's, make calls or even get calls and nobody can explain why! After spending an hour in the Hillcrest Vodacom on Saturday, they tell me today that they will log a fault tomorrow which may take up to 7 days to sort out. That means I am paying about R750 a month for a phone that can't even make or take calls. Shocking! Absolutely shocking service from a company that clearly seems to have lost touch with its customers.</p>

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Replies (1)
Vodacom
Vodacom's reply03 Oct 2016, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team