1 reviews | Active since Dec 2023
Vodacom sucks.
WARNING: DO NOT USE VODACOM EVER. This is literally the worst service I have EVER experienced! The customer service is RIDICULOUS and none of them say the same thing!!! Today I phoned in THREE TIMES alone and every single one of them said a different story. Not to mention the fact that I wrote on hello Peter a few month ago!! They kept saying they would reach out to me after I had been ****med by a sales agent who pitched me a product only to find out after I had signed up that it was absolutely not what they pitched for!!! I called in to cancel the product and the agent in so many words TOLD ME it was cancelled and I chucked the sim and went about my life only to find that they were still deducting from my account!! At some point I stop paying and now this thing starts affecting my credit!!! Anyways,, fast forward to today I decide that this thing has been haunting me long enough and I decided to pay my “arrears” FOR A SERVICE I HAVE NEVER USED. Only to ONCE AGAIN get the run around from their agents about the process of paying the money. Firstly THE AMOUNT OF VALUABLE TIME I HAVE WASTED ON CALLS WITH THEM AND THEN PAYING R1400+ for NOTHING in this ECONOMY??? Make it make sense. I rued the day I ever crossed paths with this company and I have paid heavy dues to vouch for that sentiment.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
