ZB
Zain B

1 reviews | Active since Mar 2021

19 Mar 2021, 13:55

Vodacom Sucks

Vodacom runs their business as if they they are the only service provider. When trying to cancel, they entice you to stay with giving you discounts. Then bills you incorrectly To rectify they have to listen to the call and after listening to a call they have to collect the phone in order to rectify the issue. Then loose the phone Then their customer care consultants are robots who can't assist you with anything Then when you try and complain, the switchboard lady starts yelling at you telling you it's not her job function.

Whole month later still not resolved. Does anyone know if you able to cancel a contract based on bad service?

Will be cancelling all contract line with vodacom asap and will make it my personal responsibility to ensure that I switch as many people across to other service providers who's actually car about their customers...

0
Replies (2)
Vodacom
Vodacom's reply19 Mar 2021, 14:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
ZB
Zain B's update25 Mar 2021, 10:47
Reviewer Update
Yes he has.
However still not resolved!

I Now have to wait until 1 April 2021, this was not communicated.
There is no clear communication from Vodacom side, No deadlines.

Think about the inconvenience caused
Moenoer said he would of done a refund for the screen guard that I purchased from Apple which was 3 weeks ago.

Just yesterday were we able to check the phone into the 'warehouse'.

I cant get hold of anyone, there is now feedback mechanism, I can't call anyone.
I need to send emails to Moenier and Randal to contact me which they hardly do!

This is not resolved!
It will be resolved when the upgrade has been re-issued as agreed and commited