Vodacom sucks!!

I*** I have a few accounts with Vodacom. I struggle to cancel (make it pay as you go) some of my accounts. In the last 3 months I phone Vodacom 37 times. And then the call center put you from one person to another person and then no person as the line just go dead. They can not give me a reference number when I ask for one. I phone in the correct time to cancel then they request to phone 2 days later as I am to early and when I phone after 2 days they confirm that I am to late and the payment will be deducted. I struggle the last 3 months to cancel 3 accounts. Then............. My debit order did not go off end September / beginning of October, I went to Vodacom branch asking the reason why and they do not know, the Manager in Sasolburg Branch confirm that I can pay it there at there shop which I did, and Vodacom will pick it up. Surprise!!!!!!!!!!!!!!!!!!! 2 days later my debit order went off. Yes it did. I went back to Vodacom store, they confirm I need to phone for a refund, which I did, and I was requested to send proof of payment and bank statement for refund. I waited 7 days and phone the refund people again, they told me no I need to send a bank statement which shows both payments and in the subject line I should wrote REQUEST REFUND which I did, I added a read receipt on the mail and it was read but no money received yet. This mail was send on the 15th of October 2020. Vodacom is really getting on my nerves now, And as you all know that word by mount in these days is golden. I can't tell you how many people whom I talk to about Vodacom is also trying to cancel there contract to move to another provider. It's easy for Vodacom when they do not receive there money to had you over to attorneys, but just ask to cancel or refund your money and that my friend is a big issue, NO SERVICE, NO PROFESIONAL CALL CENTRE OPERATORS, NO TO VODACOM