LB
Lionel B
1 reviews | Active since Apr 2024
19 Nov 2024, 10:48
Vodacom sucks!
I received a phone call from a Vodacom rep stating that my contract type had ended & that I was being migrated to a new type of contract. I confirmed twice that this was NOT a new contract & that it was month to month renewal. Now I see that my contract has been extended for 2 years & of course I get no response from the sales/enquires re this. What a bunch of total ****holes! Basically I will be blocking every Vodacom sales pitch, renewal request, etc from now on - Vodacom sucks!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
19 Nov 2024, 12:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Nov 2024, 12:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LB
Lionel B's updateReviewer Update
20 Nov 2024, 09:35Lets see if I get any response within a week (7 calendar days) - which is MORE than a reasonable period before I post again:
Lionel Brink
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Lionel Brink
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LB
Lionel B's update20 Nov 2024, 09:35
Reviewer Update
Lets see if I get any response within a week (7 calendar days) - which is MORE than a reasonable period before I post again:
Lionel Brink
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Lionel Brink
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LB
Lionel B's updateReviewer Update
26 Nov 2024, 16:40I am more than pleasantly surprised: I have just received a call from Veronica who admitted that I had NOT been correctly informed by the sales rep wrt upgrading to a new contract, & that I was not liable for a 2 year new contract! Vodacom is reverting me back to my original month-on-month renewal!
Credit to Vodacom for admitting their mistake!
Credit to Vodacom for admitting their mistake!
LB
Lionel B's update26 Nov 2024, 16:40
Reviewer Update
I am more than pleasantly surprised: I have just received a call from Veronica who admitted that I had NOT been correctly informed by the sales rep wrt upgrading to a new contract, & that I was not liable for a 2 year new contract! Vodacom is reverting me back to my original month-on-month renewal!
Credit to Vodacom for admitting their mistake!
Credit to Vodacom for admitting their mistake!
LB
Lionel B's updateReviewer Update
29 May 2025, 12:19Update: 29 May 2025. It is now 6 months later & the contract has still not been reversed back to month-on-month as promised. I don't what else to call it but SHOCKING service! *****ulent selling, & hollow-promises with incompetant servcie follow-thru. As stated before - VODACOM SUCKS!
LB
Lionel B's update29 May 2025, 12:19
Reviewer Update
Update: 29 May 2025. It is now 6 months later & the contract has still not been reversed back to month-on-month as promised. I don't what else to call it but SHOCKING service! *****ulent selling, & hollow-promises with incompetant servcie follow-thru. As stated before - VODACOM SUCKS!