vodacom sucks

Vodacom phoned me to upgrade my phone contract, then offered me a contract for unlimited data, which I repeatedly asked will work on my phone as this is my business number and would then be able to upload airtime as needed. I was assured that would be possible but the contract comes with a modem, i asked again I do not want a modem because this is my business number and would be using my phone, I was then told no problem but the contract comes with the modem so they must send it. So the modem arrives early and goes into the cupboard not being needed. Day one of new contract starting -NO SERVICE. I go to Vodacom 4U in woodlands mall, they inform me it is a at home data contract and would need a new sim card if i wanted to phone, which is impossible as this is my BUSINESS NUMBER, they phone Vodacom call centre and explain the situation, they tell me 48-72 hours, after explaining that is unacceptable because that would cause a loss of income to me, I get assured that within 24h my problem wil be solved and contract reverted back to previous one. Nothing happens so i wait for the 72h, still nothing. So i go to menlyn vodacom where i am informed NO TICKET WAS LOGGED, but any cancellation will only take affect after the new month begins, totally unacceptable as this is my BUSINESS NUMBER. I say i will go to vodaworld in midrand as that is the head office, the guy at menlyn says good idea as thats where the final decision has to be made. So i go to head office, apparently they also can not help me as this is considered an online contract, again they phone a call centre where i am told it will be “escalated” whatever that means to them as RAM must first come and collect the unused modem before they can start the investigation whether to cancel the contract or not another 3-5 working days, more loss of income for me, with no accountability for their misleading sales person