AJ
ASHLEY J

1 reviews | Active since May 2025

08 May 2025, 12:00

VODACOM SUCKS

Vodacom remain ripping their customers off. I received a call advising me that my contract is ending, would I like an upgrade? I asked about any extra charges, and they advised that there was none. I received the device and with my next statement I was billed for 2 devices. When I queried this, they said there's nothing they can do about it, as the sales person doesnt know how much time I have left on my contract, they are only employed to makes sales 6 months prior to expiry. I asked to be put through to cancellations as I wanted to terminate the contract and my relationship with the devil, and they said it would be pretty expensive as im just 2 months into the new contract. Im pretty sure that im not the first person to be caught out by this ********* sales pitch. its ludicrous that a corporate blue chip company can abuse their clients in this manner, with absolutely no repercussion

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Replies (1)
Vodacom
Vodacom's reply08 May 2025, 14:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team