Vodacom sucks

For 22 days I have been trying to activate my "free lte data" I have used R200 in airtime..I have sent DOZENS of enquiries to their FB. They absolutely refuse to help me. They are "escalating" my problem and waiting to hear "feedback from their fibre team" I have subsequently found out that they have opened and activated a second line. They point blankly refuse to give me a reference number. They refuse to give me the contact details of higher management Apparantly they understand my frustration. This is happening for 22 days. I was told by their agents that we can cancel the free lte service at anytime. I technically wanted to keep the LTE service as it would have saved me from buying data