Vodacom sucks!

If you were planning on doing business with Vodacom just FORGET ABOUT IT. I signed up for Vodacom fibre online and I was assisted by Natsai from Fibre sales; Within a few minutes my order was approved and Vodacom confirmed my contract order via SMS and communicated about the delivery. Within 4 days my router fibre was delivered to me. I then contacted the sales agent for a way forward, she advised that a technician will come within a week to install my fibre. I contacted Vodacom customer care as well for assurance they gave me a reference number and assured me that they would be making their way to my house to install the device. I waited two weeks for those people to make an appearance but nothing came of that. After that I decided to cancel the service; my patience was running thin on a company that I could clearly see was not prepared to come to my aid. I informed the sales agent that I am no longer interested in the product and I would like to cancel. She understood and advised me to return the device to the nearest branch. Since I had cancelled the fibre, I purported to do just that but when I arrived at Game City Durban Vodacom branch I was told that they would not accept it because it was an online purchase and that I should contact the same sales agent to come and collect it. I took it back home and informed the lady she said she will make arrangements for the recollection. I also contacted Vodacom customer service on facebook that also promised me that they will escalate the matter to the fibre department. Vodacom did not bother to update me; after a week I contacted them again and I was told they will send the courier company to collect the router. It’s been two weeks since they told me that and I am still waiting for someone to come and collect this Vodacom fibre router.

Anyway, I am glad they took forever to come and install this fibre because this entire experience showed me how well Vodacom responds to their service calls. It’s apparent that if I ever had a problem with it in the future I would have trouble getting any help from Vodacom because of how unreliable they have proved to be. Whats more funny is their agent telling me to contact the courier company 🤷🏿 Where must I send them to? I am not the one who hired the couriers in the first place so how are they my responsibility now? Vodacom sucks.