Vodacom sucks

Every time I need assistance, I'm referred to Tobi, the robot. It takes hours to get hold of a human assistant and like today, I'm talking to a human and this human after more than 10minutes, I'm told that there's a system failure and they'll call me back when they've resolved this issue. I bought an Eskom recharge coupon, that doesn't work, 22:00 last night and this is already 14:30... We're now stuck without electricity, since last night. This is Christmas without electricity for the whole house, we already used our reserves powerbanks etc. I'm so frustrated with Vodacom's ****ty customer service and products. I have problems with my app services on a daily basis.