vodacom sucks

i handed my phone in for repairs on 2020-03-07. when i inquired on progress 2 weeks later i was informed i must pay an access. i was never informed of this so i was already upset. i paid the access on 2020-03-25 and was informed the phone will be repaired. lockdown started and i understood the fact that the phone may take longer to repair. with stage 4 starting i did enquieries on 2020-05-04 at vodacom Knysna. i was informed they will let me know what my phone's status is. up to today i was not informed and still without my phone.