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Missy A

1 reviews | Active since Sept 2021

10 Dec 2023, 19:36

VODACOM SUCKS

I have been a Vodacom client since 2007 - recently my new phone fell, they did not repair it. we send the phone 4 times.. I had contract and accidental cover. A23. they said the sim card blah blah. I had the sim in, just not in slot 1 it was at sim 2. they had my phone for 4 weeks.. i decided enough is enough and took it to the shop next door. Now my wifi has been disconnected - for some unknown reason by Metro Fibre. I phoned to let them fix it. they can only help me in 7 to 12 days. So i got rain, changed my payment and they can try to blacklist or bad credit me, I have wifi, 7 cellphone contracts. and we wanted to get the ps5 now. Vodacom will never see me again. R35 a month insurance then i cant even fix my screen... because they are too stupid to see the sim is in sim slot 2. I cancelled insurance. it still goes off every month

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2023, 07:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team