Vodacom SUCKS

I have moved to the UK from South Africa. Never had any issues with Vodacom throughout the YEARS that I was with them, until I tried to cancel my account.

I have have had several email conversations since January with their Customer Care team, each time clarifying that the account must be cancelled. Note: the account is also not in arrears and the contract period expired in October 2022, changing to a month to month billing.

The first interaction, I was told I needed to settle the balance of the current invoice. Fine. Done. Proof of payment emailed through as requested.

Then they BILL me and Debit me AGAIN!

Several more email exchanges follow, where it becomes clear that I will never be refunded.

Then they BILL me and Debit me AGAIN!

I have cancelled all debits against my bank account and have even gone so far as to close my bank account.

Then they BILL me and Debit me AGAIN!

It has taken four months to try cancel this account and I'm still no where. Now I'm worried they are going to affect my credit rating in SA by saying I haven't paid, as they have no opportunity to debit my accounts anymore.

Honestly, what do I do?

There is no escalation point. I am in the UK, so cant go into a branch to sort this out.

I'm at my wits end!