GB
Glenn B
1 reviews | Active since Oct 2017
24 Jul 2024, 13:41
.VODACOM SUCKS
I have been advised by Vodacom that my account has been suspended yet the account is fully paid up an I have over R1000 worth of airtime. The assistant cant actually tell me why my account has been blocked so Im in limbo. They can happi[y take my money but when it comes to using their service Ive been blocked . Maybe someone at Vodacom can see this report and although I am not expecting any reaction as this is not the first time this has happend
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Jul 2024, 14:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Jul 2024, 14:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
GB
Glenn B's updateReviewer Update
24 Jul 2024, 14:05I finally got hold of someone at Vodacom after a long wait and got an apology and subsequently had my line restored. At the end of the day more wasted time
GB
Glenn B's update24 Jul 2024, 14:05
Reviewer Update
I finally got hold of someone at Vodacom after a long wait and got an apology and subsequently had my line restored. At the end of the day more wasted time
GB
Glenn B's updateReviewer Update
25 Jul 2024, 10:25A day later and IM back to square 1 with Vodacom. again my phone has been blocked and I am told via a voice tag that my account has been suspended. This is just disgusting
GB
Glenn B's update25 Jul 2024, 10:25
Reviewer Update
A day later and IM back to square 1 with Vodacom. again my phone has been blocked and I am told via a voice tag that my account has been suspended. This is just disgusting