VODACOM sucks!

Vodacom after sales service is pathetic to say the least!Their inflated sense of self is borderline maniacal! I bought a product from the Vodabucks store,wasn’t informed that the wrongly put the item on for sale and wanted me to buy a cheaper product.I declined and asked for a refund.No problem they said -it will take 7-10 business days.It’s now been 20 days and when I queried,I was told refunds will be done in 2021 after I specifically asked if I would get my refund before Christmas to replace the item they mistakenly put on sale.This is not my 1st or even 2nd negative experience with Vodabutt(!).As soon as my contract expires ,I will most surely change service providers