Vodacom sucks

Stay away from Vodacom.

No one there (maybe just the 082 135 number) know what is going on.

I am writing this review with a bit of egg on my face.

I took out a contract in 2022 and gave a month's notice for the contract to be cancelled in 2024. The person who assisted me told me that the last debit order will be 2024/08/31.

I then got a sms yesterday saying that there will be a debit order on 2024/10/01. It took 5 calls, 5 f*cking calls for me to get an answer. One of the discussions was with a manager called Nikita Moodley. Who gave me all the wrong information. She said: 1. There is a debit order scheduled because - this is verbatim - "You pay end of August for July, and you pay end of September for August." 2. She said I will be debited.

I then requested that the call recording be retrieved and said I refuse to pay that debit order. I eventually figured out that the sms is about my mom's account, the number I am using is being paid for (in lieu of a birthday present every year) by my mom. I placed two calls to 082 135 and both those employees gave me the same and what I am assuming correct information. Which lines up with what I figured out.

But my problem is that the manager **** to me about the billing and didn't notice what it took "entry" level employees to notice in seconds.

My other gripe is with one of the calls I made. After being told 30 times that my call is being transferred, I got through to someone. There was intense loud screaming in the background. I asked if he can move away from it and he said he will see what he can do, but they are celebrating Heritage Day. I don't give two sh*ts about Heritage Day the day after it happened. So I asked him again, please lessen the noise. He said again, let me see what I can do. He then killed the line.

Vodacom has gone down the drain like most companies in our country. They do NOT care about their consumers or delivery actual effective support.

If you want good service, stay away from Vodacom. I know I will be.