VODACOM SUCKS!!!

I am really not happy with Vodacom at this point in time. Having to call numerous times, speaking to different agents, all making empty promises to get my query resolved and providing me with feedback, but never happens. I called the first time in September requesting to cancel my contract as I found a better deal elsewhere. The agent assured me that she had cancelled my contract and that I would only debited an amount of R18 for a WhatsApp bundle on 01/10/2023. Well that was the first lie, as I was debited the full amount. Of course, I had to call back and then it was confirmed that the cancelation was actually never even actioned!!!! The agent then promised me she would follow up and get back to me as I requested for a backdated cancelation as well as a refund for the incorrect debit order. Once again, no feedback from the agent and I assumed all would be sorted. Come 01/11/2023 Vodacom tries to debit my account, AGAIN!!! Which I then reversed, as a refund is due to me! Now I'm being threatened and my fiance is getting non stop calls regarding the "outstanding" payment, but not ONE phone call to me. It's amazing how quick you guys are to customers numerous times daily to get money from us, but when the roles are turned and money is due to us , its a complete different story. I am so glad I have left Vodacom, after being a loyal customer for many years, this is how I have been treated. I will never recommend you to anyone ever again.

Kindly listen to all calls I have made from September to date, action my backdated cancelation request and assist with my premium refund ASAP!!!!

I am hoping this will reach the right person as I have given up on your useless call center.

Please see the below names I was given when promised I would received feedback :

Simon Hadebe (vodacom consultant) Thembeka Mhlongo (manager) DEVESHPILLA PILLAY

I want these people escalated and I expect a speedy apology from each of them.

Please call me back ASAP on ***

#vodacomsucks #vodacomhastheworstcustomerservice #vodacom