mN
mari N

1 reviews | Active since Nov 2019

28 Nov 2019, 16:05

Vodacom sucks

Vodacom don't even deserve 1 star. I am trying for weeks to contact them regarding a deal they phoned me about. I did not receive the SIM due to circumstances and tried to contact them. They took my money but there is no way I can contact them. Everytime I try the line gets disconnected...or ....when you out in your cellnr ( which is the same for over 20 years) - we do not recognise it and they disconnect you with a message to try again later - just to experience this over and over and over again.

I even phoned another department and spoke to a Felicia who tried to connect me with the correct people , but was disconnected.

I phoned this nr again and spoke to a Lindiwe and pleaded for help , she said they only deal with Fibre and cant help . but I must call 082135 - I told her that I've done this hundreds of times without any success and if she can just take my nr and give it to someone to call me to help me. She said No - sorry and....I was disconnected ! Really !!!! Please help me ! M Nieman ***

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2019, 07:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team