NH
Natasha H
1 reviews | Active since May 2018
05 Sept 2019, 09:22
VODACOM SUCKS!
About two weeks ago I contacted Vodacom to cancel my wifi rooter. I pay R199 per month for 5gig. My rooter contract expired end of August 2019 so I phoned Vodacom to cancel the contract as I do not want to continue. I also have another contract with them for my cellphone which is R299 per month, which expires only in May 2021.
Yesterday I received a call from Vodacom wherein they wanted me to pay an amount of R5000 because I am cancelling my contract. Never did I say I want to cancel my cellphone contract with them, I only wanted to cancel my wifi rooter contract. I have been trying to contact them with no avail!!!! I want them to contact me and correct this error on THEIR SIDE!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Sept 2019, 12:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Sept 2019, 12:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NH
Natasha H's updateReviewer Update
05 Sept 2019, 12:35Thank you for responding, I await your call.
NH
Natasha H's update05 Sept 2019, 12:35
Reviewer Update
Thank you for responding, I await your call.
NH
Natasha H's updateReviewer Update
11 Sept 2019, 17:18To date I have not yet received a call from Vodacom from a PERSON!! They keep calling me as machine and dont even give me the option to speak to someone. The machine is only asking for a date when payment will be made! This is a error on Vodacom's side and I will not be speaking to a machine!!!!!!
NH
Natasha H's update11 Sept 2019, 17:18
Reviewer Update
To date I have not yet received a call from Vodacom from a PERSON!! They keep calling me as machine and dont even give me the option to speak to someone. The machine is only asking for a date when payment will be made! This is a error on Vodacom's side and I will not be speaking to a machine!!!!!!