JR
Julian R
1 reviews | Active since Jan 2011
13 Mar 2023, 15:16
VODACOM SUCKS!
I installed Vodacom Fibre in October 2022. I was sold a solution with a 1 month backup solution free of charge. I was charged for the backup for the first month, and 3 months subsequently - although I lodged a complaint & cancellation in December 2022. It has taken 4 just to cancel the 1 month backup solution. I am still waiting for a credit note totaling R 3596.00 . This month a credit note has been raised for R 32.11. I have tried to give my account manager various calls, but he refuses to take my calls. No one answers my emails. I am so fed up. If I dont pay, service is suspended in 2 days, but Vodacom can charge me for 4 months for a service not rendered, and still refuse to credit this amount
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Mar 2023, 15:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply13 Mar 2023, 15:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
JR
Julian R's updateReviewer Update
22 Mar 2023, 15:53One phone call - that was the extent of response to this matter, and 10 days later and still not firm action or resolution. Vroom Vroom Vodacom - I am moving my business
JR
Julian R's update22 Mar 2023, 15:53
Reviewer Update
One phone call - that was the extent of response to this matter, and 10 days later and still not firm action or resolution. Vroom Vroom Vodacom - I am moving my business
JR
Julian R's updateReviewer Update
05 Apr 2023, 18:58Good Day. Please note this is 6 months and counting, and I still have not received conclusion to this matter. Everytime I query, I get told Avinash is sorting this out. But he does not respond to my emails or calls. ARE YOUN HONESTLY telling me 6 months turn around time for a customer query and credit note is acceptable?
JR
Julian R's update05 Apr 2023, 18:58
Reviewer Update
Good Day. Please note this is 6 months and counting, and I still have not received conclusion to this matter. Everytime I query, I get told Avinash is sorting this out. But he does not respond to my emails or calls. ARE YOUN HONESTLY telling me 6 months turn around time for a customer query and credit note is acceptable?