mD
megan D

1 reviews | Active since Mar 2014

18 May 2017, 11:09

Vodacom Sucks!!!!!!!!!!!!!!!!!!!!!

<p>There was an cell phone contract opened by Vodacom Secunda **********y, the number in question is ********** 753. I queried the contract at my local vodacom branch in Mokopane whom referred me to vodacom customer care. On my enquiry from Customer Care i was informed by an official "Mr Castro" that the contract was done at vodacom secunda. </p> <p>He blocked the smart sim subscription immediatly as this is a ********** case. </p> <p>The reference number i received from customer care: ********** ********** 2. </p> <p>PLEASE NOTE THIS ********** CONTRACT IS BEING DEDUCTED BY VODACOM FROM MY ACCOUNT OF R270.61 EVERY MONTH STILL!!</p> <p> </p> <p>I refered the matter to our local SAPS for investigation as i am not getting any joy from Vodacom. money is getting ****** from me, and i am just not receiving the assistance from Vodacom or vodacom representives. </p> <p> </p> <p>this now i will claim every single cent deducted from my account without my authority. </p> <p> </p> <p>vodacom is one of the most pathetic customer service centres in this country. i didnt receive any progress and this i will take this matter to the highest court if needed. </p> <p> </p> <p>this is disgusting!!!</p> <p> </p> <p>Erma Duvenhage</p>

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Replies (1)
Vodacom
Vodacom's reply18 May 2017, 11:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team