VODACOM 🤬🤬🤬🤬🤬🤬 SUCKS
On monday 27 january 2025, we had a severe thunderstorm that knocked out the electicityin the town of Philippolis. And as per usual, the vodacom signal went ou 2 hours after the electricity went out. Monday morning at about 11 o clock, the electricity came back on. Ok great, 1 more hour then vodacom will be back online. So as time went by... on tuesday morning the vodacom signal came back on. 23 hours later then usual... so as the day goes on, the vodacom signal comes and goes every 10 minutes or so... from tuesday 28 january 2025 up til today 31 jjanuary 2025 we dont really have vodacom signal in Philippolis. And every vodacom client in Philippolis calls vodacom to report the problem. And everytime we get the laziest excuse of them all. "our technicians are aware of the problem and they are busy fixing it." First of all, how can your technicians be fixing a problem for 5 days? 2nd of all, how can your technicians be fixing a problem in a town that your call center agent dont even know of or know how to spell the name? Then your agents say they received multiple complaint from people in Philippolis, and are aware of it and the technicians are busy fixing it. FIVE!!! 5!!! Five 5 days you are aware of the problem and for FIVE 5 days you are fixing it?????!!!!! HOW THE 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 DO YOU COME TO THAT CONCLUSION????!!!???!!!???!!! HOU ARE LOSING CUSTOMERS!!! It doeznt matter if this is a small town not everybody knows about and you onlyy have lets say a 1000 customers here, where as in your big cities you have *** customers. Dont aim just to keep your quadrillion customers happy! Keep your 1000 customers happy aswell! Ao, i urge anyone with influence here to please urge vodacom to up theyre game and fix theyre sigal to Philippolis. I am already busy looking for other network operator for my home, work and mobile services. I wont be renewing any of my contracts with Vodacom. Will be canceling my contracts aswell. And as i know, there is a cancelation fee. I WILL NOT BE PAYING THE CANELATION FEE!!! WE PAY GOOD, HARD EARNED NONEY FOR POOR SERVICE!!!! ALL YOU WANT IS MONEY AND YOU DONT LOOK AFTER YOUR CUSTOMERS! LOOKS LIKE BEING THE NUMBER ONE SERVICE PROVIDER IN SOUTH AFRICA WENT TO YOUR HEADS?! JUST RAKING IN THE MONEY AND THE HELL WITH YOUR CUSTOMERS....
