SM
Shadrach M

1 reviews | Active since Mar 2017

16 Mar 2017, 07:51

Vodacom Sucks

<p>I have been trying to get an itemised billing on the 1st of each month from Vodacom from last year May 2016. Every month I have to physically call to have the bill sent to me. They told me to register and it will be available on the internet, and every month I check it's still not there. After numerous calls and promises I was told that it is only available after the 13th. I have called the call centre more then four times, from the 13/03/17 with promises that it will be delivered. Today is the 16/03/17 and still nothing. This for a service I'm paying for. This is a business phone and I need to submit claims each month, however it appears that Vodacoms doesn't give a damn of it's customers. My personal phone is with Telkom, and boy are they always on time, and better yet, their itemised billing is free. Lets see how long it takes to resolve this. I bet next month this time I'll be back here</p>

0
Replies (3)
Vodacom
Vodacom's reply16 Mar 2017, 09:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Mar 2017, 10:40
Official

Dear Client

Our records reflect that the Contract Admin Team was in contact with you and resolved this matter.

Once again, we would like to apologise for the delay in this regard.

Kind regards

Consumer Website Team

SM
Shadrach M's update04 Apr 2017, 19:49
Reviewer Update

And like I said I'll be back here again. Your guys contacted me, I explained the problem...Guess what? still no damn itemised billing..I wonder will I receive this month. This for a service I pay...Really best network...Gosh!!!!