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NH
Nicoline H

1 reviews | Active since Dec 2014

28 Jun 2020, 05:03

Vodacom sucks

I logged a relocation request with all the right documents with Vodacom fiber on the 24th of May as their terms and conditions stated it takes 30 days. I then resent everything on the 1st of June. On the 25th of June I got an email stating I have not filled in the forms, which I did and sent three times by now. I made it very clear that I need internet in my new home by Monday the 29th as a matter of urgency (COVID-19)... it is Sunday, I have sent numerous emails and made so many calls and NOTHING has been sorted out. I've begged to speak to management and also nothing. I am beyond livid and utterly disgusted by Vodacom and their lack of service. Vodacom is officially just as bad as the other providers. Vodacom, due to you not adhering to their own t&cs and letting me down once again, I hereby cancel my fiber contract with you. If need be, I will go to the Ombudsman and the WC CPA and report you.

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Replies (2)
Vodacom
Vodacom's reply28 Jun 2020, 11:19
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NH
Nicoline H's update30 Jun 2020, 08:36
Reviewer Update
Hi. I received a call from the complaints department and that was it. NOTHING has been done and the issue is still not resolved. Not a call from management nor an email. It is now day two of unpaid leave... R2000 of my salary GONE because of you! Every time I call the agents tell me it is pending, that is all they can say. Please call me and have this issue resolved by COB. I will also be complaining on other platforms - you leave me no choice! Vodacom - you suck BIG time!!