MK
Maryna K
1 reviews | Active since Dec 2019
19 Dec 2019, 10:20
Vodacom sucks!
Vodacom suspended my cell service claiming that they informed per message that they won't be debiting my account. After being in "arears" for 2 months, the service has been suspended. Upon viewing my bank statement they did in fact debit my account for the 2 months. Proof of payments sent tot their pop e-mail and superviser, and still no response or reinstatement. Very poor service. Luckily my contract is expiring soon.
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Vodacom's replyOfficial
19 Dec 2019, 11:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply19 Dec 2019, 11:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team