Vodacom SUCKS

<p>On the 7th December I received a call from some .....person at Vodacom. The conversation went something like this. "Mrs Browne, we see you have not upgraded your phone" Me " Yes that is correct" </p> <p>The idiot on the otherside..."are you planning to" Me not right now. the idiot on the other side.</p> <p>We see you are paying around R500+++ for so many minutes and so much data. Me "yes" Well says this idiot we see that you are using so many minutes talk time a month and you buy extra data etct evey month... Yes I say. Well we are going to increase your minutes and data to whatever(I cant remeber) and it won't cost you any more than you are paying. I say SO WHAT IS THE CATCH. I was assure that there was NO CATCH. </p> <p>Cutting a long story short. I dropped my phone (no 30 months old) and it broke. So believing I had an upgrade walked into a Vodacom shop to do an upgrade. </p> <p>SORRY Mrs Browne, your upgrade is only due in Sept 2018!!!! </p> <p>It appears that the person on the phone did an upgrade without me agreeing to an upgrade and that was THE CATCH. How convenient, he got his commission and I a *****ed!</p> <p>Phone up customer care on the 23rd December and ask for a reversal as I did not agree to the contract.</p> <p>Reference No, 1- ********** 424033. It will take 3 working days. </p> <p>13th January and 3 follow ups and numerous promises and I am still locked into this "contract" I never agreed to.</p> <p>I will be contacting the consumer council on Monday morning at 8am (That is 16th January 2017) These ******* must be stopped!!!</p>