Vodacom sucks

<p>My daughter took her cellphone in for repairs on the 9th of Dec. Ever since she got this phone it was just giving problems. It was repaired quite a few times. The first time within a few months of receiving it in June 2015. It a Sony Experia. Because it was repaired before, a few times, i asked that the phone must be replaced. My daughter has been without a phone the whole long Dec holiday. (a teenager!) I have phoned, sent emails, etc. Some people got back to me and said they will "look into the matter" but i am still waiting. It has been more than a month and the phone was faulty long before we took it in. We are paying for a service that we are not getting! Very unfair. I went on their website now and filled in a form. I received an sms stating that there was a problem with my callback request and to fill in the form again. Which I did and promptly received the same sms again saying that there was a problem. This is how it has been going with Vodacom since my daughter got this phone and especially since the phone was handed in for repairs. i made endless calls to no avail. I really do not know what to do anymore to get this phone replaced asap. </p>