Vodacom Sucks

<p>I have been a loyal Vodacom client since 1999. Today, I have reached my wits end with the Largest Network in South Africa, who once again today has proven to be the worst customer experience. </p> <p> </p> <p>Leaving out details of the service the past twelve years, i would like to hlight my most recent expereince who has left a bitter taste in my mouth and has ruined my festive mood. In November i was contacted to do a PLN change becuase according to Vodacom Customer Servcie Agent, the plan I was on was not the best for my usuage. I was not informed that all my data and blances availble at the switch will be terminated. I lost airtime and data. Finally realised this around the 11 December (while on course and in training daily) and contacted the call centre. </p> <p> </p> <p>I received a reference number and was told the back office would ocntact me and resovle the matter. I NEVER received any calls from Vodacom, only SMS to advise me that the query has been resolved. According to WHO I ask becuase i have not spoken to anyone or neither am I aware of the outcome fo the resolution?</p> <p> </p> <p>I then contact Vodacom Call Centre once again to cancel one of the numbers. I confrimed the number with the agent on the call several times which needed to be cancelled (I have more then 1 number active currently with Vodacomn and did not want them to cancel the wrong number). I specially reqeusted that the number be cancelled that is due for an upgrade in December. The agent confirmed serveral times with me which number will be cancelled and i received an sms reference asfter she gave it to me confirmeing the request.</p> <p> </p> <p>Today, I contact Vodacom Call Centre to find out why I am not on the network with my cell phone which is very active in not even at the end of the contract term. I informed them I have been offline for over two hours with no logically explanation. They informed me my number has been cancelled, </p> <p>To say that i was angry would be an understatement. I was transfered to the cancellations department who confirmed that the requested number plus this main number of mine has been cancelled and I will have no resolution until next week. </p> <p> </p> <p>Now i ask ?</p> <p>Who requested that the main number be cancelled?</p> <p>How do you cancell it before my 24 month term is over?</p> <p>There are never managers or supervisors to speak to, Does your clients not take priority in your organisation?</p> <p>Do YOU, VODACOM realise the inconvenience you are causing me and family and my business due to your *********** service?</p> <p>Do I MATTER TO YOU?</p> <p>DOES MY BUSINESS OR MY FAMILY MATTER TO YOU?</p> <p> </p> <p>I have logged a call to have my number reinstated. I have been informed this cannot be done before next week. Now I have to inconvenienced by this GREAT COMPANY> </p> <p> </p> <p>No words I elude will be able to express my dissatifaction and frustrations I feel toward Vodacom at this point in time. </p> <p><br />Firstly, you do not rsolve queries and yet sms your clients to say queries have beeen resolved.</p> <p>You do not care about your clients. </p> <p>Do you have any measures in place to ensure your clients are happy?</p> <p> </p> <p>Because you might be thinking you are dealing with a small client who contributes less then 000.1% of your income, but if you continue on this trend you are going to end up losing many of those clients who will impact your bottom line eventually. </p> <p> </p> <p>Obviouly that i not something Vodacom cares about.</p> <p> </p> <p>Very Upset </p> <p>Natalie Abrahams </p> <p> </p> <p> </p>