Vodacom Sucks

<p>i have had the most horrible time with vodacom. in Aug 2016 i called in as my samsung screen was cracket and i need to get it repaired. i asked them if they could send me proof of my upgrade that i did in Aug 2015. i had to fill in paperwork to request a copy of my contract which i did the same day. In Oct i still had no had any feedback i then wrote on their facebook page. i can some feedback.</p> <p>they were unable to find a copy of my contract in their document warehouse.......</p> <p>they emailed me a quote and said that i would be able to use this at samsung to repair my phone .... this is not the case. i went it and they said i need a copy of the invoice were it states iem numbers ect they scan the invoice into the system at the repair place. so 4 months later i have gotten no where.</p> <p> </p> <p>if they cant give me a copy of my contract i should be able to cancel this contract right away since they dont have proof i have a contract!! so my phone has gotten alot worse and speaker has been affect now and still no where with vodacom. i will soon be paying for a phone that i am unable to use and unable to fix because vodacom cant find any documents. surely they should have proof that this upgrade was delv and signed for by me.?</p> <p> </p> <p>i look forward to canceling my husbands contract along with all our Business vodacom contracts too this is worse than dealing with telkom!!!!!!!! it is sad as i have had this contract for over 10 years and i can not believe that no one at vodacom can assist me!</p> <p> </p> <p>if you looking for customer services or a service provider that goes the extra mil vodacom is not the place!!!!!!!!!!!!!!!!!! rather mnt or cel c even going into their shops they are already better than vodacom.</p>