VM
Vincent M

1 reviews | Active since Apr 2015

18 Apr 2015, 10:36

VODACOM SUCKS

My name is Vincent and I am very disappointed. I went to Vodacom last week Friday (10/04/2015) to do an upgrade. I have been waiting for my phone since then. The consultant by the name of Ryan, said I was going to receive my iPhone 5c on Wednesday but when I went there he then told me I should come on Friday (17/04/2015). Well I went yesterday and he said he doesn't know what happened to the phone. One of his colleaque told me that the phone is discontinued. I mean how unprofessional is that. Ryan even told me I can go to another shop if I cannot wait. He was very rude and did not care.<br> <br> I called Vodacom today and the manager didn't want to talk to me.<br> <br> My email: [Email Removed]

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Replies (1)
Vodacom
Vodacom's reply19 Apr 2015, 10:39
Official
Hello Vince1982,

Thank you for your feedback.

As discussed, I would like to apologise for any inconvenience caused. The necessary action will be taken against the staff concerned. This is an internal process and does not get communicated to our clients.

We do appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented.

I am glad to hear that you managed to get a handset.

Kind regards
Vodacom Consumer Website Team