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Sinazo P

1 reviews | Active since Dec 2020

02 Dec 2020, 12:30

VODACOM SUCKS

I am not happy at all. I cancelled my contract with vodacom in 2018 and no debit order has been going off my account since. In early 2019, I received a letter that my account was in arrears and responded that the contract was cancelled a year ago. That was the last I heard of vodacom.

In November 2020, I receive feedback of my credit check score and vodacom comes up in arrears...And then???

I sent an email to vodacom no response. I call and the person I spoke to told me my account was handed over to the lawyers so he refers me to the accounts department. I spoke to 2 people who asked me to hold while my information is being generated by the system. While I hold, the machine asks me about my experience of vodacom...i respond and at that's the end of the call. This happened twice. I am really not happy with the service I received.

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Replies (3)
Vodacom
Vodacom's reply02 Dec 2020, 13:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SP
Sinazo P's update04 Dec 2020, 10:18
Reviewer Update
I was informed that a clearance letter was sent to my email address and I would receive it within 24 hours. 24 hours has passed and I still have not received the letter. So, I am back to square 1.
SP
Sinazo P's update09 Dec 2020, 10:28
Reviewer Update
Still no help from vodacom!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You call and get transferred from one department to the next until you run out of airtime........................