vodacom sucks

I've been struggling with my whatsapp ticket for about a month and each time i cal 082135 it doesn't want to put me trough to a human agent and when i "chat to Tobi" and ask to speak to a human agent no one calls me back. I just bought 2GB of data as part of the Shakeup composition and now nothing wants to work not whatsapp, facebook showmax NOTHING! and I'm still trying to get trough to costumer care but still no one is phoning me back! and every time I buy airtime something uses all my airtime even though all my apps on my Iphone are set to not use mobile data except whatsapp I've been a client of vodacom my whole life and I've never been more unhappy