Vodacom Sucks

They calledm me to "move" my package to a "lower" price plan with so called more benefits. The consultant told me that I had 14 days to change my mind and I could move back to the month to month package that I had. Unfortunately getting Vodacom to change the package back seems more difficult than getting eskom to keep the lights on. I have spoken to numerous consultants in the "Customer Service" and retentions departments who keep telling me that the matter has been escalated, yet they do not call or update you on any progress nor do they provide a reference number so that you can follow up. Instead I have received a number of calls to upgrade another number that I alreay have upgraded.