Vodacom sucks

<p>My wife and i have been stuggling with our data contract for six months now. We upgraded from 2gb per month to 10gb day and 10 gb night. Firstly the sales person that helped us never told us the nigth owl data is for open contracts only. After 1month of complaining instore about the lack of info, we were told we cannot cancel. If we do , there will be a cancelation fee of more than R10 000. Which is absolutely insane for something that is not our problem to begin with. I obviousley refused and the manager kept on telling us he will do this and that to try and sort it out . He always promissed to call us with feedback and never even once got back to us. We always had to go and see him to ask whats up. Meenwhile our internet was cut of only after 1month without our concent and they cancelled the line without us even agreeing to this premature cancelation. To avoid further issues we said we are willing to take the package as is and they sould just reactivate. We even paid for new sim and reactivation fees. after all that BS they still cound`nt help us. We paid our installments every month and never had problems before. They cancelled the contract wihout our permission and insist we should pay this R10 000. They even tried deducting the money out of my wife`s bank account without her concent, even after canceling all debit orders. The manager kept on escalating the matter to this department and that department without any results. He told us that he cant help us anymore, we must sort it out ourselves. It`s out of his hands (as easy as that) and just gave us a list if numbesr to call. Now seven months later we are still without internet and we`re getting nowhere. We phoned all vodacom`s departments and nobody can help us. IT is complete and utter BULL. I am going to broadcast this matter on all social media if nobody gets back to me, ********** 296</p>