Vodacom Sucks

It is flippen near impossible to get through to Vodacom accounts if you do not have an account in arrears. I have a debit order that has been going of my bank account for the last six months and no one can assist me. If you phone accounts, you get disconnected because your accounts is not in arrears, if you phone vodacare, they put you through to the same number and you get disconnected. I went to a Vodashop, they can help and gave me the accounts dept. no, you get disconnected. This is pathetic from Vodacom. I have now struggled the whole day to get hold of them. I am now taking this further than Vodacom.