vodacom sucks
<p>I have sent my phone for repairs in umhlanga repair center....the lady said it will take 7 working days to repair my cracked screen...but now it's almost two weeks..haven't got an sms from them saying my phone is ready....other places takes one day to repair a cracked screen what makes url so special to take two weeks or more to repair a cracked screen.. plus ur staff can't keep a promise...the lady said she will call me back but she didnt..please do something about this...I need my phone for business use...if nothing is done I'm going to take this up to the consumer act..coz the policy says 7 days to repair a phone..this is my last contract with vodacom...vodacom only eats the customers money but not help us at all..not happy at all....</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
There's still no feed back....do url even contact the consumers or url just lie all the time....im getting more ****ed off right now....do something at least....
There's still no feed back....do url even contact the consumers or url just lie all the time....im getting more ****ed off right now....do something at least....
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
We have escalated the matter to our Vodacom Repairs Head Office for further assistance and feedback.
Regards,
Vodacom Consumer Website Team
On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.
We have escalated the matter to our Vodacom Repairs Head Office for further assistance and feedback.
Regards,
Vodacom Consumer Website Team
I spoke to guy name malcolm on thursday...he told me the phone will be sorted out on Friday and will be ready to collect on monday...as he put an urgent order...but theirs seems to be nothing as been done at all...can url please make one of the seniors to call me urgently...coz it's going for 3 weeks I'm not using a phone...and vodacom didn't offer me a loan phone...as the staff said they don't do it anymore...I really need my phone back...I do business through my phone....ive been trying to call the repairs center at umhlanga...but the phone keeps ringing....looks vodacom just doesn't care about customer service anymore...they just there to make money...if I don't get my phone this week. I'm taking it further to consumer acts..
I spoke to guy name malcolm on thursday...he told me the phone will be sorted out on Friday and will be ready to collect on monday...as he put an urgent order...but theirs seems to be nothing as been done at all...can url please make one of the seniors to call me urgently...coz it's going for 3 weeks I'm not using a phone...and vodacom didn't offer me a loan phone...as the staff said they don't do it anymore...I really need my phone back...I do business through my phone....ive been trying to call the repairs center at umhlanga...but the phone keeps ringing....looks vodacom just doesn't care about customer service anymore...they just there to make money...if I don't get my phone this week. I'm taking it further to consumer acts..