Vodacom sucks!

I did an upgrade online towards the end of 2020. It is a data contract with a portable router. The router has never worked correctly. It seldom keeps a charge, battery life is deplorable and it will randomly just shut down. Even if I have the device on charge the whole day, when I unplug it, the battery light flashes red! So, I decided to take it into my local Vodashop. Located at Mall of the North, Polokwane. What dismal service! The first staff member I encountered was on what seemed to be a private phone call, made no attempt to acknowledge my presence. Eventually, he ended his call. I explained the problem to him. He then wanted me to give him my phone so that he can test the router! No Covid19 protocol observed! When I confronted him about it, he said they do sanitise. Shortly there after, another staff member came over and said he would attend to me after he finishes with his current customer. The first guy then carried on doing nothing. Other staff members were around, also doing nothing but I had to wait for 1 staff member! Long story short, I left the shop without being helped after having spent at least 20 minutes there trying to get assistance.

Now I ha E a router, for which I pay every month, that does not work! I also have a local Vodashop that dishes up **** service and who's staff show no interest at all in their customers! Vodacom sucks!